PERAN KEPUASAN KERJA MEMEDIASI PENGARUH KECERDASAN EMOSIONAL TERHADAP KETERIKATAN KERJA
Studi Pada Perawat Wanita Instalasi Rawat Inap Rumah Sakit Umum Daerah Wangaya
Keywords:
work engagement, job satisfaction, emotional intelligenceAbstract
This study aims to explore the role of job satisfaction as a mediator in the relationship between emotional intelligence and work engagement, with a focus on nurses at the Wangaya Regional General Hospital. The methods that will be used are in-depth interviews and participant observation. Research subjects will be selected through purposive sampling techniques to ensure adequate representation of varying backgrounds and levels of nursing experience. The research results show that the work engagement of nurses at Wangaya Regional Hospital is not evenly distributed in each indicator, even though they tend to have good enthusiasm and appreciation in carrying out their duties. The findings also confirm the proposed hypothesis, namely that emotional intelligence has a positive and significant effect on nurses' work engagement, and that job satisfaction has a positive and significant effect on nurses' work engagement. In addition, this study found that job satisfaction mediated the relationship between emotional intelligence and nurses' work engagement.
Downloads
Download data is not yet available.
References
[1] M. Dugué, O. Sirost, and F. Dosseville, “A literature review of emotional intelligence and nursing education,” Nurse Educ. Pract., vol. 54, 2021, doi: 10.1016/j.nepr.2021.103124.
[2] D. A. Shafa, A. Sutrisna, and B. Barlian, “Pengaruh Kecerdasan Emosional dan Kemampuan Adaptasi terhadap Employee Engagement,” J. Akuntansi, Keuangan, dan Manaj., vol. 3, no. 4, pp. 307–322, 2022, doi: 10.35912/jakman.v3i4.1295.
[3] M. del C. Pérez-Fuentes, M. del M. Molero Jurado, J. J. Gázquez Linares, and N. F. Oropesa Ruiz, “The role of emotional intelligence in engagement in nurses,” Int. J. Environ. Res. Public Health, vol. 15, no. 9, 2018, doi: 10.3390/ijerph15091915.
[4] A. J. A. Selvi and B. Aiswarya, “Examining the relationship between emotional intelligence and work engagement of automobile sector employees in Chennai,” Rajagiri Manag. J., vol. 17, no. 2, pp. 156–169, 2023, doi: 10.1108/ramj-03-2022-0052.
[5] A. Y. Kharismasyah, E. E. T. N. Tata, and T. A. Syah, “Pengaruh Kecerdasan Emosional, Organizational Citizenship Behavior, Keterlibatan Kerja Terhadap Kinerja Perawat RSUD Majenang,” Deriv. J. Manaj., vol. 15, no. 1, pp. 142–154, 2018.
[6] E. Suhartini and N. Anisa, “PENGARUH KECERDASAN EMOSIONAL DAN KECERDASAN SPIRITUAL TERHADAP KINERJA PERAWAT RUMAH SAKIT DAERAH LABUANG BAJI MAKASSAR,” J. Manaj. ide dan inspirasi, vol. 4, no. juni, pp. 1–18, 2017.
[7] H. R. Dewinda, D. Ancok, and N. Widyarini, “Pengaruh Kepuasan Kerja Terhadap Keterikatan Kerja pada Karyawan Rumah Sakit,” Psyche 165 J., vol. 13, no. 2, pp. 217–222, 2020, doi: 10.35134/jpsy165.v13i2.82.
[8] K. Garg, I. A. Dar, and M. Mishra, “Job Satisfaction and Work Engagement: A Study Using Private Sector Bank Managers,” Adv. Dev. Hum. Resour., vol. 20, no. 1, pp. 58–71, 2018, doi: 10.1177/1523422317742987.
[9] K. A. Park and K. R. Johnson, “Job satisfaction, work engagement, and turnover intention of CTE health science teachers,” Int. J. Res. Vocat. Educ. Train., vol. 6, no. 3, pp. 224–242, 2019, doi: 10.13152/IJRVET.6.3.2.
[10] J. González-Gancedo, E. Fernández-Martínez, and M. A. Rodríguez-Borrego, “Relationships among general health, job satisfaction, work engagement and job features in nurses working in a public hospital: A cross-sectional study,” J. Clin. Nurs., vol. 28, no. 7–8, pp. 1273–1288, 2019, doi: 10.1111/jocn.14740.
[11] I. Kotsou, M. Mikolajczak, A. Heeren, J. Grégoire, and C. Leys, “Improving Emotional Intelligence: A Systematic Review of Existing Work and Future Challenges,” Emot. Rev., vol. 11, no. 2, pp. 151–165, 2019, doi: 10.1177/1754073917735902.
[12] A. Drigas and A. Sideraki, “Emotional Intelligence in Autism,” Tech. Soc. Sci. J., vol. 26, no. December, pp. 80–92, 2021, [Online]. Available: https://verbumetecclesia.org.za/index.php/VE/article/view/1308
[13] S. R. Nadeem, “Does Emotional Intelligence Matters? The study of Emotional intelligence and its implications on Job Satisfaction, Job Performance and Work Engagement of Employees in Pakistan,” Middle East J. Appl. Sci. Technol., vol. 3, no. 2, pp. 35–48, 2020, [Online]. Available: www.mejast.com
[14] A. A. Akanni, D. B. Kareem, and C. A. Oduaran, “Emotional intelligence and work engagement among bank workers: Moderated mediation model of ethical leadership and job burnout,” Int. J. Work Organ. Emot., vol. 10, no. 4, pp. 322–338, 2019, doi: 10.1504/IJWOE.2019.106885.
[15] P. K. Butakor, Q. Guo, and A. O. Adebanji, “Using structural equation modeling to examine the relationship between Ghanaian teachers’ emotional intelligence, job satisfaction, professional identity, and work engagement,” Psychol. Sch., vol. 58, no. 3, pp. 534–552, 2021, doi: 10.1002/pits.22462.
[16] N. Sembiring, U. Nimran, E. S. Astuti, and H. N. Utami, “The effects of emotional intelligence and organizational justice on job satisfaction, caring climate, and criminal investigation officers’ performance,” Int. J. Organ. Anal., vol. 28, no. 5, pp. 1113–1130, 2020, doi: 10.1108/IJOA-10-2019-1908.
[17] Ds. Michael Eid et al., The science of subjective well-being. 2008.
[18] I. G. R. Yasa and A. A. S. K. Dewi, “Pengaruh Stres Kerja Terhadap Kepuasan Kerja Dengan Motivasi Kerja Sebagai Variabel Mediasi,” E-Jurnal Manaj. Univ. Udayana, vol. 8, no. 3, p. 1203, 2018, doi: 10.24843/ejmunud.2019.v08.i03.p02.
[19] O. Seprianto, “Pengaruh Keterikatan Kerja Terhadap Kepuasan Kerja dan Kinerja Pegawai (Studi pada Perwakilan Badan Kependudukan dam Keluarga Berencana Nasional Provinsi Kalimantan Tengah),” J. Sains Manaj. dan Organ., vol. 2, no. 1, pp. 1–14, 2021, [Online]. Available: https://e-journal.upr.ac.id/index.php/jmso/article/view/2795/2512
[20] F. Citrayani, T. Hidayati, and S. Zainurossalamia, “PENGARUH KARAKTERISTIK PEKERJAAN DAN EFIKASI DIRI TERHADAP KETERIKATAN KERJA DAN IMPLIKASINYA TERHADAP KEPUASAN KERJA,” J. Ilm. Indones. p–ISSN 2541-0849, vol. 7, no. 8.5.2017, pp. 2003–2005, 2022.
[21] J. L. Mufarrikhah, M. S. Yuniardi, and N. A. Syakarofath, “Peran Perceived Organizational Support terhadap Work Engagement Karyawan,” Gadjah Mada J. Psychol., vol. 6, no. 2, pp. 151–164, 2020, doi: 10.22146/gamajop.56396.
[22] A. B. Bakker and M. P. Leiter, Work Engagement A Handbook of Essential Theory and Research. Psychology Press, 2010.
[23] I. W. S. Wibawa, N. K. N. Rasminingsih, and P. A. P. Sanjiwani, “PERAN KEPUASAN KERJA DALAM MEMEDIASI PENGARUH KECERDASAN EMOSIONAL TERHADAP KOMITMEN ORGANISASIONAL,” E-Jurnal Manaj., vol. 11, no. 12, pp. 2000–2019, 2019, doi: https://doi.org/10.24843/EJMUNUD.2022.v11.i12.p02 ISSN.
[24] J. Jufrizen, H. Khair, and F. B. Loviky, “Work Engagement and Emotional Intelligence on Personnel Performance: The Mediating Role of Job Satisfaction,” Int. J. Bus. …, vol. 5, no. 1, pp. 77–91, 2023, [Online]. Available: https://jurnal.umsu.ac.id/index.php/ijbe/article/view/16499%0Ahttps://jurnal.umsu.ac.id/index.php/ijbe/article/download/16499/10129
[25] S. M. Alotaibi, M. Amin, and J. Winterton, “Does emotional intelligence and empowering leadership affect psychological empowerment and work engagement?,” Leadersh. Organ. Dev. J., vol. 41, no. 8, pp. 971–991, 2020, doi: 10.1108/LODJ-07-2020-0313.
[26] Y. H. Lee, H. H. Kwon, and K. A. R. Richards, “Emotional Intelligence, Unpleasant Emotions, Emotional Exhaustion, and Job Satisfaction in Physical Education Teaching,” J. Teach. Phys. Educ., vol. 38, no. 3, pp. 262–270, 2019, doi: 10.1123/jtpe.2018-0177.
[27] N. W. S. C. Sakyamuni, “the Role of Job Satisfaction in Mediating the Influence of Quality of Work Life on Employee Performance,” J. Ekon. dan Bisnis Jagaditha, vol. 2, no. 1, pp. 44–54, 2023, doi: 10.56174/mrsj.v2i1.369.
[28] A. Orgambídez-Ramos and H. de Almeida, “Work engagement, social support, and job satisfaction in Portuguese nursing staff: A winning combination,” Appl. Nurs. Res., vol. 36, pp. 37–41, 2017, doi: 10.1016/j.apnr.2017.05.012.
[29] R. H. Putri, Y. Abrian, and R. Surenda, “Peran Job Satisfaction Memediasi Pengaruh Work Engagement Terhadap Turnover Intention di Whiz Prime Hotel Kota Padang,” J. Kaji. Pariwisata Dan Bisnis Perhotelan, vol. 4, no. 2, pp. 132–140, 2023, doi: 10.24036/jkpbp.v4i2.51672.
[2] D. A. Shafa, A. Sutrisna, and B. Barlian, “Pengaruh Kecerdasan Emosional dan Kemampuan Adaptasi terhadap Employee Engagement,” J. Akuntansi, Keuangan, dan Manaj., vol. 3, no. 4, pp. 307–322, 2022, doi: 10.35912/jakman.v3i4.1295.
[3] M. del C. Pérez-Fuentes, M. del M. Molero Jurado, J. J. Gázquez Linares, and N. F. Oropesa Ruiz, “The role of emotional intelligence in engagement in nurses,” Int. J. Environ. Res. Public Health, vol. 15, no. 9, 2018, doi: 10.3390/ijerph15091915.
[4] A. J. A. Selvi and B. Aiswarya, “Examining the relationship between emotional intelligence and work engagement of automobile sector employees in Chennai,” Rajagiri Manag. J., vol. 17, no. 2, pp. 156–169, 2023, doi: 10.1108/ramj-03-2022-0052.
[5] A. Y. Kharismasyah, E. E. T. N. Tata, and T. A. Syah, “Pengaruh Kecerdasan Emosional, Organizational Citizenship Behavior, Keterlibatan Kerja Terhadap Kinerja Perawat RSUD Majenang,” Deriv. J. Manaj., vol. 15, no. 1, pp. 142–154, 2018.
[6] E. Suhartini and N. Anisa, “PENGARUH KECERDASAN EMOSIONAL DAN KECERDASAN SPIRITUAL TERHADAP KINERJA PERAWAT RUMAH SAKIT DAERAH LABUANG BAJI MAKASSAR,” J. Manaj. ide dan inspirasi, vol. 4, no. juni, pp. 1–18, 2017.
[7] H. R. Dewinda, D. Ancok, and N. Widyarini, “Pengaruh Kepuasan Kerja Terhadap Keterikatan Kerja pada Karyawan Rumah Sakit,” Psyche 165 J., vol. 13, no. 2, pp. 217–222, 2020, doi: 10.35134/jpsy165.v13i2.82.
[8] K. Garg, I. A. Dar, and M. Mishra, “Job Satisfaction and Work Engagement: A Study Using Private Sector Bank Managers,” Adv. Dev. Hum. Resour., vol. 20, no. 1, pp. 58–71, 2018, doi: 10.1177/1523422317742987.
[9] K. A. Park and K. R. Johnson, “Job satisfaction, work engagement, and turnover intention of CTE health science teachers,” Int. J. Res. Vocat. Educ. Train., vol. 6, no. 3, pp. 224–242, 2019, doi: 10.13152/IJRVET.6.3.2.
[10] J. González-Gancedo, E. Fernández-Martínez, and M. A. Rodríguez-Borrego, “Relationships among general health, job satisfaction, work engagement and job features in nurses working in a public hospital: A cross-sectional study,” J. Clin. Nurs., vol. 28, no. 7–8, pp. 1273–1288, 2019, doi: 10.1111/jocn.14740.
[11] I. Kotsou, M. Mikolajczak, A. Heeren, J. Grégoire, and C. Leys, “Improving Emotional Intelligence: A Systematic Review of Existing Work and Future Challenges,” Emot. Rev., vol. 11, no. 2, pp. 151–165, 2019, doi: 10.1177/1754073917735902.
[12] A. Drigas and A. Sideraki, “Emotional Intelligence in Autism,” Tech. Soc. Sci. J., vol. 26, no. December, pp. 80–92, 2021, [Online]. Available: https://verbumetecclesia.org.za/index.php/VE/article/view/1308
[13] S. R. Nadeem, “Does Emotional Intelligence Matters? The study of Emotional intelligence and its implications on Job Satisfaction, Job Performance and Work Engagement of Employees in Pakistan,” Middle East J. Appl. Sci. Technol., vol. 3, no. 2, pp. 35–48, 2020, [Online]. Available: www.mejast.com
[14] A. A. Akanni, D. B. Kareem, and C. A. Oduaran, “Emotional intelligence and work engagement among bank workers: Moderated mediation model of ethical leadership and job burnout,” Int. J. Work Organ. Emot., vol. 10, no. 4, pp. 322–338, 2019, doi: 10.1504/IJWOE.2019.106885.
[15] P. K. Butakor, Q. Guo, and A. O. Adebanji, “Using structural equation modeling to examine the relationship between Ghanaian teachers’ emotional intelligence, job satisfaction, professional identity, and work engagement,” Psychol. Sch., vol. 58, no. 3, pp. 534–552, 2021, doi: 10.1002/pits.22462.
[16] N. Sembiring, U. Nimran, E. S. Astuti, and H. N. Utami, “The effects of emotional intelligence and organizational justice on job satisfaction, caring climate, and criminal investigation officers’ performance,” Int. J. Organ. Anal., vol. 28, no. 5, pp. 1113–1130, 2020, doi: 10.1108/IJOA-10-2019-1908.
[17] Ds. Michael Eid et al., The science of subjective well-being. 2008.
[18] I. G. R. Yasa and A. A. S. K. Dewi, “Pengaruh Stres Kerja Terhadap Kepuasan Kerja Dengan Motivasi Kerja Sebagai Variabel Mediasi,” E-Jurnal Manaj. Univ. Udayana, vol. 8, no. 3, p. 1203, 2018, doi: 10.24843/ejmunud.2019.v08.i03.p02.
[19] O. Seprianto, “Pengaruh Keterikatan Kerja Terhadap Kepuasan Kerja dan Kinerja Pegawai (Studi pada Perwakilan Badan Kependudukan dam Keluarga Berencana Nasional Provinsi Kalimantan Tengah),” J. Sains Manaj. dan Organ., vol. 2, no. 1, pp. 1–14, 2021, [Online]. Available: https://e-journal.upr.ac.id/index.php/jmso/article/view/2795/2512
[20] F. Citrayani, T. Hidayati, and S. Zainurossalamia, “PENGARUH KARAKTERISTIK PEKERJAAN DAN EFIKASI DIRI TERHADAP KETERIKATAN KERJA DAN IMPLIKASINYA TERHADAP KEPUASAN KERJA,” J. Ilm. Indones. p–ISSN 2541-0849, vol. 7, no. 8.5.2017, pp. 2003–2005, 2022.
[21] J. L. Mufarrikhah, M. S. Yuniardi, and N. A. Syakarofath, “Peran Perceived Organizational Support terhadap Work Engagement Karyawan,” Gadjah Mada J. Psychol., vol. 6, no. 2, pp. 151–164, 2020, doi: 10.22146/gamajop.56396.
[22] A. B. Bakker and M. P. Leiter, Work Engagement A Handbook of Essential Theory and Research. Psychology Press, 2010.
[23] I. W. S. Wibawa, N. K. N. Rasminingsih, and P. A. P. Sanjiwani, “PERAN KEPUASAN KERJA DALAM MEMEDIASI PENGARUH KECERDASAN EMOSIONAL TERHADAP KOMITMEN ORGANISASIONAL,” E-Jurnal Manaj., vol. 11, no. 12, pp. 2000–2019, 2019, doi: https://doi.org/10.24843/EJMUNUD.2022.v11.i12.p02 ISSN.
[24] J. Jufrizen, H. Khair, and F. B. Loviky, “Work Engagement and Emotional Intelligence on Personnel Performance: The Mediating Role of Job Satisfaction,” Int. J. Bus. …, vol. 5, no. 1, pp. 77–91, 2023, [Online]. Available: https://jurnal.umsu.ac.id/index.php/ijbe/article/view/16499%0Ahttps://jurnal.umsu.ac.id/index.php/ijbe/article/download/16499/10129
[25] S. M. Alotaibi, M. Amin, and J. Winterton, “Does emotional intelligence and empowering leadership affect psychological empowerment and work engagement?,” Leadersh. Organ. Dev. J., vol. 41, no. 8, pp. 971–991, 2020, doi: 10.1108/LODJ-07-2020-0313.
[26] Y. H. Lee, H. H. Kwon, and K. A. R. Richards, “Emotional Intelligence, Unpleasant Emotions, Emotional Exhaustion, and Job Satisfaction in Physical Education Teaching,” J. Teach. Phys. Educ., vol. 38, no. 3, pp. 262–270, 2019, doi: 10.1123/jtpe.2018-0177.
[27] N. W. S. C. Sakyamuni, “the Role of Job Satisfaction in Mediating the Influence of Quality of Work Life on Employee Performance,” J. Ekon. dan Bisnis Jagaditha, vol. 2, no. 1, pp. 44–54, 2023, doi: 10.56174/mrsj.v2i1.369.
[28] A. Orgambídez-Ramos and H. de Almeida, “Work engagement, social support, and job satisfaction in Portuguese nursing staff: A winning combination,” Appl. Nurs. Res., vol. 36, pp. 37–41, 2017, doi: 10.1016/j.apnr.2017.05.012.
[29] R. H. Putri, Y. Abrian, and R. Surenda, “Peran Job Satisfaction Memediasi Pengaruh Work Engagement Terhadap Turnover Intention di Whiz Prime Hotel Kota Padang,” J. Kaji. Pariwisata Dan Bisnis Perhotelan, vol. 4, no. 2, pp. 132–140, 2023, doi: 10.24036/jkpbp.v4i2.51672.
Downloads
Published
2024-04-25
How to Cite
Damayanti, A. A. S. E. R. (2024). PERAN KEPUASAN KERJA MEMEDIASI PENGARUH KECERDASAN EMOSIONAL TERHADAP KETERIKATAN KERJA: Studi Pada Perawat Wanita Instalasi Rawat Inap Rumah Sakit Umum Daerah Wangaya. SENADA (Seminar Nasional Manajemen, Desain Dan Aplikasi Bisnis Teknologi), 7, 104–114. Retrieved from https://eprosiding.idbbali.ac.id/index.php/senada/article/view/798
Issue
Section
Articles
